Draft for launch: this policy sets out the key information about how Assisted Care handles personal data. Final legal copy will be published once reviewed.
Last updated: April 2026
Assisted Care Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Assisted Care Ltd is a company registered in England, Company No. 09241491. Our registered office is 1C Marquis Road, Wood Green, London N22 8JH.
2. What data we collect
We may collect the following types of personal data:
- Contact information: name, email address, phone number, postal address
- Referral information: client details including date of birth, National Insurance number, nationality, immigration status, housing situation, health information, offending history, and support needs
- Supporting documents: two forms of identification, proof of National Insurance number, recent proof of benefits, and any additional supporting documents
- Website usage data: cookies, IP addresses, browser information
- Employment enquiries: CVs and covering letters
3. How we use your data
We use your personal data for the following purposes:
- To process referrals and assess eligibility for our services
- To provide supported accommodation and associated support services
- To respond to enquiries and communicate with you
- To process property owner enquiries and manage leasing arrangements
- To recruit and manage staff
- To comply with legal and regulatory obligations
4. Legal basis for processing
We process your data under the following lawful bases:
- Consent: where you have given us explicit consent (e.g. submitting a form)
- Legitimate interest: where processing is necessary for our legitimate business purposes
- Legal obligation: where we are required to process data by law
- Vital interests: where processing is necessary to protect someone's life
5. Data sharing
We do not sell your personal data. We may share your data with trusted third parties where necessary to deliver our services, including:
- Local authorities and referring organisations (with appropriate consent or lawful basis)
- Healthcare providers (where relevant to care and support plans)
- Email service providers (for sending notifications)
- IT service providers who help maintain our systems
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and in line with our regulatory obligations. Retention periods for referrals, enquiries, and staff records will be confirmed in the final published policy.
7. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. By using our website, you consent to the use of essential cookies.
8. Your rights
Under UK GDPR, you have the following rights:
- Right of access: request a copy of the data we hold about you
- Right to rectification: request correction of inaccurate data
- Right to erasure: request deletion of your data (subject to legal obligations)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: request your data in a portable format
- Right to object: object to processing based on legitimate interest
9. How to contact us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: info@assistedcare.org.uk
- Phone: 020 8365 8881
- Post: Assisted Care Ltd, 1C Marquis Road, Wood Green, London N22 8JH
10. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.